Desenio Return Policy

Desenio is an art company made for art enthusiasts. It was established in 2010 and offers a wide range of wall art and interior design pieces. The company is known for its Scandinavian designs. With massive success over the years, the company now operates in more than 33 countries across the globe. 

Desenio, like other art and wall painting brands, also has a return policy coined for their customers. The supportive return policy is for those customers who wish to change their minds and return their products after purchasing them.

Let us check out the article to learn more about the return and refund system of Desenio.

What is Desenio’s Return Policy?

The return policy of Desenio states that all the products are covered under a 14-day return policy. Therefore, if you wish to return your product, you must do so within 14days of purchase. 

Moreover, you must follow some points while returning an item to Desenio.

• Items must be in the original packing conditions.
• All the tags must be attached to the item while returning. 
• The customer must pay shipping charges for the returned item.
• The shipping charges are non-refundable.

All the refunds are to be made once Desenio receives the returned packages. Refunds are to be made through the original mode of payment. The company recommends that its customers keep the postage as proof.

The postage might be required to track your package if it has been lost at the time of shipment. Desenio also tells its customers to use a trackable courier service for returning their items. 

Return Eligibility:

Though most of the products purchased from Desenio are eligible for a return, some exceptions are listed in the table mentioned below:

Type of Products.	Return Eligibility.
Personalized products.	Non-Returnable since they are custom made.
Frames and Hangers.	Returnable. Eligible for a full refund.
Pictures, ledges, clips	Returnable. Eligible for a full refund.
Collage Kit.	Returnable. The kit must have all 20 prints in original condition.

Personalized products cannot be returned since they are custom made. Once a product is customized, they are not eligible for resale. 

Refunds will be processed once the returned product is received at any of the warehouses of Desenio. 

The customer is responsible for all the shipping costs of the returned items, and the shipping costs are non-refundable. 

How to return Desenio’s Products?

Desenio has coined a simple method for its customers to return their products. Just follow the steps mentioned below to carry out your return without any hassle:

• Visit the official website of Desenio.
• Enter the order id and your email to log in and select the item you wish to return.
• Process the return and pack the item in original packaging condition. 
• Send the packed item to Desenio using a trackable courier service.
• You will receive an email for confirmation of your return. 

All refunds will be processed once the return is received at the warehouse of Desenio. 

Desenio takes around 14 days to credit the refund back into the customer’s original mode of payment. 

Sum Up Table

Name of the Company	Desenio.
Is return allowed?	Yes.
Mode of Return	Online.
Time available for returning an item.	14 days from purchase.
Time taken to process the refund.	14 days.
Shipping charges	On account of the customer.
Additional charges required?	No.