AJ Voyage Returns

AJ VOYAGE is a fashion and footwear brand based on the community’s latest trends. The company has its headquarters in Newcastle, United Kingdom. AJ VOYAGE delivers its product worldwide and is known for its trendy fashion and footwear.

Like all other fashion and footwear companies globally, AJ VOYAGE has also tossed a return policy for its customers. The policy has been devised for the customers who wish to know about the refund policy once an item is cancelled.

This article is written to provide brief knowledge about the company’s return process and how the refunds are executed on cancelling a product. 

What is AJ VOYAGE’S Return Policy?

The return policy of AJ VOYAGE states that customers have a time of 14 days within which they need to return an item if they change their mind. The company also claims that the item must be the customer’s responsibility until and unless it reaches AJ VOYAGE. 

Return Time.	Refund Eligibility.
14 days from purchase.	Return accepted.
After 14 days.	No return accepted.

AJ VOYAGE states that all the items must be in original condition. Make sure to avoid any stains while trying them. Garments without the tags and labels attached shall not be accepted for return, and the return postage cost shall go on account of the buyer. 

Refund Eligibility

The items purchased from AJ VOYAGE are returnable. But some conditions must be followed:

• The product must be returned within 14 days of purchase.
• The original postage cost is non-refundable unless there is an issue on the company’s side.
• If the customers do not wish to attach the return label, return the parcel using recorded delivery and keep proof of postage.
• If you wish to attach a return label, a small amount of 2 pounds will be charged. 
• Ensure that the garments do not have any smell or stain on them.
• Shoes must be returned in their original shoe box and packed in condition.

All the refunds will be processed within 1 day after receiving the parcel. However, AJ VOYAGE might take up to 7 days for processing the refund. Refunds will be credited to the original mode of payment.

Type of Item	Can be returned or not?
Damaged or stained.	Non-Returnable.
Items without tags.	Non-returnable.

How to return AJ VOYAGE’S product?

AJ VOYAGE has devised different return methods for the customers.

Online Returns

• Print the easy return label. 
• Stick the label on the return package and drop it at the post office. Make sure to keep the receipt as proof of postage.
• Make sure that the return reaches within 14 days from purchase.
• Ensure that the original label is crossed out or covered.

Own Method of choice Returns

If you do not have a label with you, leave the parcel at the post office with the following address mentioned on it:

AJ Voyage Returns
UNIT E
Baltic Park
Saltmeadows Road
Gateshead
NE8 3DA

Keep a note inside the package with the order id and your name. 

International Returns:

International customers are given 21 days for returning the item purchased from AJ VOYAGE. You must deliver the parcel to the following address:

AJ Voyage Returns
UNIT E
Baltic Park
Saltmeadows Road
Gateshead
Tyne and Wear
NE8 3DA
United Kingdom

Sum up Table

Name of the Company	AJ VOYAGE
Is return feasible?	Yes.
Mode of Return	Both online and offline.
Time given for return.	14 days for UK customers.21 days for international customers.
Postage cost.	Non refundable.
Any extra charges?	No.