Ann’s Cottage Returns Policy

Ann’s Cottage is a UK-based surf clothing and equipment brand that started in 1978 on Polzeath Beach in Cornwall. Today, the brand has grown to be a recognized household name not only across Cornwall but also across Europe.

They have experience of more than 40 years as UK’s best surf and lifestyle fashion store. They sell to more than 60 countries worldwide with thousands of happy customers adding to their loyal clientele list every year. 

Due to its vast customer base, sometimes wrong products get delivered to customers and need to be returned. To deal with this issue, the company has created Ann’s Cottage Returns policy. Let’s have a look at it.

What is Ann’s Cottage Return Policy?

Ann’s cottage delivers across the world. So, its return policy differs in different countries. It does not charge anything for returning its products inside the UK. 

If customers want to return a faulty or unwanted product, they need to send it back within 30 days of receipt in its original condition. The product should be Undamaged and Unworn with all tags and security tape intact.

If the product developed a fault within 30 days of receipt, then the customers need to return with proof of purchase, and they will exchange or refund it. After 30 days, they will repair or replace the product in accordance with the terms in the Consumers Rights Act of 2015. 

Ensure that the products being returned are not damaged or affected in any way.

Return Methodology

There are two methods to return your product to Ann’s Cottage. These methods are as follows,

1. Return Via Royal Mail

A return form is included on the reverse of the invoice which is always included in a shipped parcel. If customers are unable to find the return form, they can also click the ‘Returns Portal’ button on the page – https://www.annscottage.com/en/Returns/cc-11.aspx and they will be directed to the Ann’s Cottage Return Portal on the Royal Mail Website. Once you land on the portal, you can create a return label. Ensure that you include your name and postal address details with the items. The parcel can be dropped at any Post Office and it will come back to us.

If the parcel reaches you via the Parcel Force i.e Bodyboards, Large Luggage, then you will need to contact our customer service team on 01208869924 or Email info@annscottage.com, to help us arrange a Parcel Force collection.

2. Return via Ann’s Cottage Store

You can return your items to one of our shops but note that our shop will only function as a post office. Our shop keepers will not be able to deal with the returned items in any way (exchange or refunds). Ensure that your order details are included as well with the items. Our Web Team will take care of your returned parcels as soon as it reaches the Website Office (within 2 working days). 

3. International Returns

The cost of returning the items to the UK from an international location has to be borne by the customer. The company suggests that customers opt for a tracked or signed for service as they will be unable to process any refund until the item reaches back to them in intact condition.

Customers can contact their customer service team on 01208869924 or Email infor@annscottage.com for help with your return. 

What Ann’s Cottage Refund Policy?

Ann’s Cottage refund policy is quite clear. There are a few points which you should know about Ann’s Cottage refund policy. 

1. You have 14 days to return an item within the UK and 21 days for international returns.
2. All returns should be sent to this address – 

Ann’s Cottage Website Department
Unit 2A St Columb Industrial Estate
St Columb
TR9 6SF

3. You don’t need to pay for your returning goods. They offer FREE returns within the UK. Items ordered from the Ann’s Cottage Website (not eBay or Amazon) can be returned without a postage charge. Customers can click on the attached link that will redirect you to the Royal Mail returns portal for Ann’s Cottage where you can create a Freepost label.

4. You will get a refund confirmation within 48 hours of them receiving the returned product.

Refund Eligibility

Reason for Refund	Will you get a Refund?
Your products are faulty	Yes
Products are of the wrong size	Yes
Wrong products delivered	Yes
If product hygienic seal is broken	No

Summary Table

Company Name	Ann’s Cottage
Is return possible?	Yes
In which case a full refund is possible	In all cases
Return Mode	Royal Mail and International Return
Return charge	Vary according to situation