Evans Cycles Return Policy

Evans Cycles is a British cycle retailer. It was opened in central London by a London cyclist, Frederick Evans, who won an award from Britain’s largest cycling club for the best cycling invention of 1925. Today, this store is London’s leading specialist bike shop.

As this store sells worldwide, sometimes, customers inquire about return requests and refund demands. To help customers deal with faulty, damaged, or unsatisfactory products, Evans Cycles has created its Evans Cycles Returns Policy.

Here is what the policy is all about.

What is the Evans Cycles Returns Policy?

The Evans Cycles Returns Policy is divided into different segments depending upon how you wish to return the product.

Returns Online

• For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted and are returned with any packaging that forms part of the goods with a valid proof of purchase.

• If your item is faulty, please complete and include the returns form with your goods when sending it back to them. Please retain your proof of postage as they will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.

Here’s the return address:

Evans Cycles
Returns Dept,
Parkway Works,
35 Kettlebridge Road,
Sheffield. S9 3BZ.

• If your items are glassware or crockery, please email pictures to them and don’t send anything back until they’ve been in contact with you.

• For any returns, the original packaging and swing tickets, where applicable, need to still be in place.

• Unfortunately, you can’t return swimwear, underwear, pierced jewelry, personalized or bespoke items, items that deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken, or any items that have been inseparably mixed after delivery.

Returns for Bought In-Store

• To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Evans Cycles store within 28 days of purchase provided your item has not been used or fitted and is returned with any packaging that forms part of the goods with a valid proof of purchase.

• If your item is faulty, we will provide a full refund. Please provide valid proof of purchase.

Exchanges

• You can return an online item for an exchange. Please mark size required on the returns form.
• If we don’t have the item you want in stock, we will process a refund instead.

Refund Methodology

• We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.
• Any refunds will be refunded to the same payment method you used when you placed the order.
• If your order was paid part or in full by a gift card, the refund will be issued as a gift card or e-voucher up to the value of the gift card you used.

Summary Table

Company Name	Evans Cycles
Is return possible?	Yes
In which case a full refund is possible	In case of faulty product
Return Mode	Store return, By Post and International Return
Return charge	Borne by the Company
Is your delivery refundable?	Yes(In some cases)

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