Fragrance Direct Return Policy

Fragrance Beauty is a UK-based retailer of beauty products. It sells various items, ranging from Skin-care, makeup, fragrance, and hair care essentials.

The company was established in 1993 to provide the best beauty care products to its customers. They have stocked over 14,000 products across 600 big-name brands, high street brands, and design labels.

Like any other e-commerce platform, they also have an effective Return and Refund policy for their customers. We will take a look at Fragrance Direct Return and Refund policy.

Let’s start.

What is the Fragrance Direct Return policy?

Fragrance Direct return policy was designed while keeping customer satisfaction in mind. 

Let’s look at Fragrance Direct’s return policy’s significant points. 

• If you want to return unwanted items, you can return them within 60 days from the purchase date.
• The products should be unused and unopened. It should also be in its original condition. Failing to follow this step will let your return claim to be denied.
• If you return your Fragrance Direct product within 60 days from the date of purchase, you will get a full refund, excluding postage fees you may have paid during the original order.
• You can return your item free of cost if you reside in the UK using the Royal Mail delivery service.
• If you receive any faulty or damaged item, contact the customer care team within 60 days of getting it. You can contact Fragrance Direct via phone or email. You will get a complete replacement and refund.
• Do not dispose of the faulty items and try to take photographs as proof of damage. Provide all the evidence to the Fragrance Direct team.
• In the case of engraved products, they cannot be returned or replaced until they are faulty and damaged.
• You can contact the Fragrance Direct team at help@fragrancedirect.co.uk or 01625 443143.

Return Methodology

Return Method	Important Points	Return Procedure
Return Through Royal mail services	Royal Mail return service is free of cost. Always include your invoice with your parcel. You should return your product within 60 days from the date of purchase.  The company can deny it if your return request looks suspicious to them. The product should be in unopened and original condition. Contact the Fragrance Direct customer care team before initiating the refund if there is a faulty item.	You need to download the return label first. You need to print it and fill it up. You can find the return label here. If you don’t possess a printer, then take no tension. Just fill out the return label form, and the label will be mailed to you with a QR code. Bring that QR code to any Royal mail drop-off point, and they will create the return label for you. Please pack your parcel correctly while keeping all the paperwork with it correctly. Take your parcel and return it using Royal Mail.  Contact the Fragrance Direct customer care team if you are confused with the procedure.

What is Fragrance Direct Refund Policy?

Let’s talk about Fragrance Direct Refund Policy,

1. You can surely get a full refund if you return your product within 60 days from purchase.
2. Your product should not be damaged or tampered with. If your product is in a tampered state, a full refund will be declined.
3. Fragrance Direct will bear the returning charges if your product is faulty.
4. A refund will be made against the same debit/credit card used by you.
5. If your refund is declined, Fragrance Direct will charge you the shipping cost to send your product back to you.
6. If you used or opened your product packaging, your refund request will be declined.
7. In the case of an engraved product, you can get a full refund only if it is damaged or faulty.

Refund Eligibility.

Reason for Refund	Will you get a Refund?
Your products are faulty	Yes
Wrong products delivered	Yes
If the product is opened or used	No
If you return your product after Sixty days of receipt,	No
If you return your product within sixty days of receipt	Yes

Summary Table

Company Name	Fragrance Direct
Is return possible?	Yes
In which case a full refund is possible	In case of faulty and damaged product
Return Mode	By Post
Return charge	Depends on courier service
Is your delivery refundable?	No