Jo Malone Return Policy

Jo Malone is a UK-based personal care company. The company manufactures body cologne and body care products. Joe Malon was founded in 1994.

Joe Malone products are very famous, and the company ships its product throughout the UK. The company has created a very lenient Return and Refund policy for its customers. 

Let’s have a look at Joe Malone’s Return and Refund policy. After reading this article, you will know whether you are eligible for a full refund or not.

What is Joe Malone’s Return Policy?

Joe Malone’s return policy was designed while keeping customer satisfaction in mind. Unlike other companies, you can return your product even after six months from purchase. 

Let’s have a look at Joe Malone’s return policy significant points,

• You can return your Jo Malone product up to 30 days from the date of purchase and get an immediate refund if your product is faulty.
• If your product cannot be repaired or replaced, you can return your product up to 6 months from the date of purchase.
• Even after six months, if your product does not last a reasonable time, you can get some money.
• You have the right to cancel your Jo Malone order. If you do not want to keep the product, then inform the company in writing within 14 days of product delivery. You will get a full refund.
• If you damaged your product, the company could deduct the price from your refund according to the situation.
• Make sure that you return your product in proper packaging and with all tags in their place to get a full refund.
• Products purchased from retail shops can only be returned to that specific shop, and the same goes for products purchased online.
• Although in the case of online purchases, you have two options. Either you can send it to the Jo Malone Free standing store via collect+ or by posting it back to them. 

Return Methodology.

Return Method	Important Points	Return Procedure
Free Standing Store Return	To find Free standing stores and retailer stores, click here. Must have proof of purchase with you. All store returns are based on manager discretion. You can return it within thirty days from the date of purchase. Products ordered from 18 Feb 2022 can be returned or exchanged up to 30 days from the order date. Products ordered before 18 Feb 2022 can be returned or exchanged up to 90 days after purchase.	Take your item with you to the store from where you have purchased it. Provide them with all necessary receipts and papers. Your refund will be provided in the original form of payment.
Return Through Collect+ Service	Collect Plus return service is free of cost. Always includes your invoice with your parcel. You should return your product within 30 days from the date of purchase.  The company can deny it if your return request looks suspicious to them. Once your return is received, it will take 14 working days to be processed.	You need to download the return note first. You need to print it and fill it up. You can find the return note here. If you don’t possess a printer, you can include the original packing slip and mention the items you are returning. Please pack your parcel correctly while keeping all the paperwork with it correctly. Take your parcel and return it using Collect plus return. Follow these instructions for more information.
Return through Post services	All tags and packaging must be intact. The product must be in new and unused condition. Always have the proof of postage with you. You need to pay to ship your return product to the Jo Malone warehouse.  If you refuse your delivery or change your mind, you need to pay for the delivery charge, taxes, duties, and the cost of returning the order. If your package items are lost in transit, they will not be refunded. So keep your post slip with you all the time.	Download the return note and fill it out. You can download the return note from here. If you don’t have a printer, you can include the original packing slip and mention the items you are returning. Pack your parcel correctly and include all notes and receipts with your package. Take your parcel to the nearest post office and send your package to the address mentioned below. Jo Malone Online Returns, Estee Lauder Companies, 3 Kite’s Croft Business Park, Fareham, Hampshire, PO14 4FL.

What is Joe Malone’s Refund Policy?

Let’s talk about Jo Malone’s Refund policy.

1. You can surely get a full refund if you return your product within 30 days from purchase.
2. If your item is not repaired or replaced, you can exchange it within 60 days from the date of purchase.
3. If you cancel your product within 14 days of order, you are eligible for a full refund.
4. Your product should not be damaged or tampered with. If your product is in tampered state, a full refund will be declined.
5. Jo Malone will bear the returning charges if your product is faulty.
6. Refund will be processed within 14 days of the items received.
7. A refund will be made against the same debit/credit card used by you.
8. If your refund is declined, Jo Masone will charge you the shipping cost to send your product back to you.

Refund Eligibility.

Reason for Refund	Will you get a Refund?
Your products are faulty	Yes
You cancel your product within 14 days	Yes
Wrong products delivered	Yes
If the product is opened or used	No
If you return your product after thirty days of receipt,	No
If you return your product within Thirty days of receipt	Yes

Summary Table

Company Name	Joe Malone
Is return possible?	Yes
In which case a full refund is possible	In case of faulty and damaged product
Return Mode	Store return, By Post and International Return
Return charge	Depends on courier service
Is your delivery refundable?	Yes(In some cases)