Mano Mano Returns (Deatiled Guide)

Mano Mano is a French e-commerce company that specialises in the gardening and DIY sector. Established in 2012, the company has its setup in different locations, including Belgium, Spain, Italy, the United Kingdom and Germany.

With all other e-commerce brands in line, Mano Mano has also tossed a return policy for its customers. The return policy is devised for those who enquire about the process and the refund methods involved after cancelling any item.

This article has been written to provide all the required information regarding the return and refund process of Mano Mano and the procedures involved before getting the refunded amount credited. 

What is Mano Mano’s Return Policy?

The refund policy of Mano Mano claims that if the customers change their mind and wish to return any item, they must do it within 28 days from purchase. All the products must be unused and in a resalable condition. 

Returns can be made at the online marketplace through UPS, parcel2go or Royal Mail. 

Time available for return	Return feasible?
28 days from purchase.	Yes.
After 28 days.	No.

Return shipping charges will be on account of the customer. Mano Mano is responsible for the shipping charges only if the product is found to be damaged or faulty. 

If you are not able to meet the following return conditions:

• Unused.
• Resalable condition.
• Original packaging.

You shall not be eligible for a full refund, and a partial refund might be initiated based on the terms and conditions. 

Refund Eligibility:

Type of product.	Return Eligibility.
Faulty or defective item.	Returnable with full refund.
Unused item ( in new condition )	Returnable with full refund.
Used item ( not in original condition )	Partial refund is feasible.

If the product turns out to be faulty, the seller will be responsible for picking up the product and returning them to Mano Mano. Mano Mano will pay all the shipping charges in this case. 

Customers need to upload the picture of the faulty product and contact customer service to claim a refund. For the defective items, customers can claim the following:

• Product replacement.
• Receival of missing parts.
• Commercial gesture.
• Refund.

Once Mano Mano receives the return, the company takes up to 14 days for processing the refund. All the refunds are credited to the original mode of payment. 

How to return Mano Mano’s products?

For returning the product to Mano Mano, you need to follow the below-mentioned procedures.

• Visit the official website of the company.
• Login by entering your email id and password.
• Go to the My order section and click on order you chose to cancel.
• Select get help for the product you wish to cancel.

Mano Mano also offers several other return methods for different types of products. The seller will contact you for bulky or oversized products before returning any item. 

Through Royal Mail.

• Enter the pickup and delivery address.
• Enter the weightage of your item.
• Make the parcel ready with suitable conditions.
• Drop the package at the nearest Royal Mail drop-off point to collect the packaging.

These are some of the methods offered by Mano Mano for returning any item. 

Sum Up Table

Name of the company.	Mano Mano.
Is return allowed?	Yes.
Time given for return.	28 days.
Shipping charges?	Full refund for faulty product.On account of customer for normal delivery.
Any additional charges?	No.