Proviz Returns Policy

Proviz is a British company specializing in the design and production of high visibility and reflective sportswear and accessories for cycling and running.

Proviz always strives for innovation. Proviz is quite famous worldwide. Due to this, there are hundreds of return requests each day. To deal with them, Proviz has got a strong return and refund policy. 

In this article, we will look at the Proviz Returns Policy. After reading this article, you will know whether you can avail full refund or not.

What is the Proviz Returns Policy?

Items can be returned within 30 days of receipt for a refund or exchange providing they are returned in a perfect unsoiled (as new) condition and with all packaging, labeling and hangtags fully attached.

Exchanges

• They can only exchange an item to the same product in a different size or colour. 
• If you wish to change to a new product, please return your original order for a refund and place a new order on our website for the new product. 
• If you would like an exchange to be sent to a different address please inform them at customersupport@provizsports.com and they change this. They cannot accept a new address by note received with your returned goods.

Free UK Returns 

Head to their Fast Returns Portal where we have made returning your items easy and convenient.

• You will need to enter your order number, which can be found on your order confirmation email, and either your postcode, email address or phone number (as listed on your order).

• Select the items you’d like to return, the reason for your return, and the method of return. You can choose to print your returns label or to receive a QR code that can be taken to the Post Office for them to print for you. Please ensure you include your order number in your return package, either by printing the returns documentation provided in the portal or by including a hand-written legible note.

• You will subsequently be able to access your returns documentation or follow the progress of your return here.

International Returns (Outside The UK)

If you have ordered from one of these countries they can offer FREE RETURNS:

Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Slovenia, Slovakia, Spain, Sweden, USA.  

Head to their Proviz REBOUND Returns Portal to register your return.

They have partnered with ReBOUND which has revolutionized International returns and is used by some of the largest global brands. 

• You will need to enter your order number, which can be found on your order confirmation email, and either your postcode, email address or phone number (as listed on your order).
•  Confirm your sender address, phone number and email address. 
• ReBOUND will send your return confirmation to the email address provided; the email will contain links to track your return shipment and a copy of your unique return label.
• Then select a return method that suits your needs; we recommend that you select one of the tracked options to enable you to check the progress of your return. 

You can then track the progress of your international return here. 

For orders from Switzerland, you are still entitled to Free Returns but you will need to email customersupport@provizsports.com  and you will be sent a Postage Label.

OTHER COUNTRIES

If your country is not listed above or you would like to return your product another way, you will have to pay for shipping back your returns, please email returns@provizsports.com quoting your order number, state the reason for your return and then send directly to:

Proviz Returns
C/O i-Fulfilment
The Runway
Christchurch
Dorset
BH23 4FL
UNITED KINGDOM

RETURN TIMEFRAMES

• Once a return has been delivered at our warehouse, their Returns Team aims to unpack and check all returns within the shortest delay possible but please note that during busy periods it may take a few days. 

• You will be informed by email as soon as your return has been processed.

• If you requested a refund, you can subsequently expect to receive this within 14 days. They aim to make refunds using the same method you used to pay for your purchase.   

• If you requested an exchange, you will be notified by email as soon as your new item has been despatched. If your desired item is out of stock, we will inform you.

Summary Table

Company Name	Proviz
Is return possible?	Yes
In which case a full refund is possible	In case of faulty and damaged product
Return Mode	Store return, By Post and International Return
Return charge	Borne by the Company only in the UK
Is your delivery refundable?	Yes(In some cases)