Rains Returns Policy

Rains is an outerwear lifestyle brand. Its collections blend a conceptual-meets-functional design approach, a strong urban inspiration, and a signature fabric identity. Rains brings its neo-Scandinavian aesthetic, unisex collections, and consistently surprising curation to consumers across four continents.

Since Rains caters to such a huge customer base globally, it often gets returns and refund requests. To help the customers deal with the refunds and returns, it has created the Rains Returns Policy. 

Here is what the policy is all about.

What is the Rains Returns Policy?

• They offer the opportunity to return their products ordered from www.rains.com . 
• You have 30 days from the day of receipt to return any unused items and receive a refund. Please note, at this time they do not offer exchanges, unless the goods are faulty, or wrong items are delivered. 
• If you need a different size or another style you will need to place a new order.
• Refund requests for online purchases cannot be fulfilled in their physical Rains Stores. However, they are always happy to offer an exchange for a different product, color or size. Please bring the delivery note or invoice to the store. 
• For products bought from an authorized Rains dealer, please reach out to the corresponding dealer for refund/exchange.

In the following cases, you should contact return@rains.com for review before returning the goods to us.

• If you receive a damaged or wrong product
• If the warranty period is expired

Follow the below steps for Refunds:

1. Print out the return form.

2. Fill out the form with your order information, which can be found in your order confirmation email or the delivery note.

3. Fill out the product information for each returned item. You may use the comment box if you wish to provide additional information.

If items being returned were purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.

4. Once the form is completed, mail the product(s) to Rains Headquarter at Jens Olsens Vej 13, 8200 Aarhus N, Denmark.

• Pack your product(s) in sturdy packaging, for instance, the Rains shipping box in which the product(s) came in.
• Include your delivery note and the fulfilled return form in your parcel. They use them to identify the order.
• Please note that you will bear the cost of the shipment unless your product is faulty and that they do not accept drop point delivery. Consider using a delivery service with tracking.
• Customers are responsible for any lost parcel when returning products to Rains.

5. They will process your request as soon as they receive your parcel, and you will receive an email notification shortly after. Please expect a refund within 14 days from when we process your return. The delivery fee will be refunded when a full order is returned.

If your order has been sent to any of the following locations with express delivery, the delivery fee will not be refunded unless the item is faulty, or wrong item is delivered:

Austria, Denmark, France, Germany, Italy, the Netherlands, and UK.

Refund Eligibility

Reason for Refund	Will you get a Refund?
Your products are faulty	Yes
Products are of the wrong size	Yes
Wrong products delivered	Yes
If you return your product after Thirty days of product delivery	No
If you return your product within Thirty days of product delivery	Yes

Summary Table

Company Name	Rains
Is return possible?	Yes
In which case a full refund is possible	In case of faulty and damaged product
Return Mode	Store return, By Post and International Return
Return charge	Borne by the Company in some cases
Is your delivery refundable?	Yes(In some cases)