- Customers can return a product within 14 days of receipt.
- Customers will have to bear the return shipping charges.
- Customers can also return the products in-store for an exchange or refund.
Robert Dyas is a major British retailer established in 1872. This high road brand has all that you really want for your home and nursery, from cleaning accessories to decor products. They have a broad choice of items that attract homemakers and gadget freaks.
Today, Robert Dyas sells its items across the globe. Along these lines, it is normal that it gets a couple of return demands. To assist clients with managing refunds and returns, it has made the Robert Dyas Returns Policy. Here is what the policy is all about.
Table of Contents
What is the Robert Dyas Returns Policy?
For Online Purchases
In the UK you have a legitimate right, under the Consumer Contracts Regulations June 2014, to drop your request within fourteen (14) days following your receipt of the products. Refunds for orders dropped under the regulations of the Consumer Contracts Regulations will be handled as per your rights.
You may not drop orders for the below items:
- Electrical/technical items which have been unlocked
- Redone or custom tailored products
- Anything that is for cleanliness or related wellbeing and security – this incorporates Outdoor Spas, Mattresses and Divan Sets
Under the Consumer Contracts Regulations June 2014, you have an obligation to take sensible consideration of Products while they are in your control. You will get a full refund of the price tag of the Products.
Instructions to Return A Product
On the off chance that you wish to return your thing to Robert Dyas, you need to follow the below steps:
1. Demand a Collection by means of Robert Dyas Customer Services
Contact their Customer Services group: to contact our Customer Services group kindly click on Contact Us on their portal (Monday-Friday 08:00 – 19:00, Saturday 09:00 – 17:00, Closed Sunday and Bank occasions), or through email to: customerservices@robertdyas.co.uk who will actually want to organize a return for your item. You need to give your request number while reaching customer service.
Assuming you are returning the item under your multi day right to drop, then an assortment charge will be applied:
Items < 20kg: £7.50
Items > 20kg: £30
In the event that you are not at home when they attempt to pickup, they maintain all authority to deduct from your refund or charge your Mastercard the immediate expenses for them of the bombed return as per the Consumer Protection (Distance Selling) Regulations 2000.
2. Present back the thing on the Robert Dyas Warehouse
Click here to download a returns form or utilize the form on your delivery and returns note, encased with your merchandise. This technique for return will be at your own expense. We additionally suggest acquiring verification of postage on the off chance that the item isn’t received by our stockroom.
Kindly return things to:
Brings Department back
Robert Dyas Distribution Center
Swallow dale Lane
Hertfordshire
3. Go to the nearest Robert Dyas Store
Whether you purchased the item online or via telephone, most of their items can be returned to a Robert Dyas store. Kindly bring your request confirmation as proof of purchase. Kindly don’t endeavor to return huge or weighty items, including enormous kitchen machines, furniture and so on to your nearby store. If all else fails about whether you ought to return an item to your neighborhood store, contact the customer service team first.
Refund Eligibility For Robert Dyas
- Assuming that you are returning the thing to a neighbourhood store, a refund at the buy cost of the item will be given, less any overall rebate applied to the first request.
- Note that items bought by PayPal and returned to your closest store might be refunded when the merchandise is returned by the store and got by their distribution center.
- Assuming you are returning the thing to the stockroom at your own expense, a refund at the buy cost of the item, alongside any standard delivery charge of that request will be given once Robert Dyas has received the items.
The sum refunded will be less any overall limits applied to the first request. Any FREE things included as a component of the first request should likewise be returned to get a refund. In the event that any things are not returned, they claim all authority to reduce this from the worth of the refund. - Assuming you would like Robert Dyas to begin a return process, a refund at the buy cost of the item, alongside any standard delivery charge of that request will be given, less any overall limits applied to the first request and less any handling charges. Any FREE things included as a component of the first request should likewise be returned to get a refund. On the off chance that any things are not returned, they claim all authority to deduct this from the worth of the refund.
- Assuming that your request has been sent as of now, you will be given a RMA number and directions when you reach them. Any FREE things included as a feature of the first request should likewise be returned to get a refund. On the off chance that any things are not returned, they claim all authority to deduct this from the worth of the refund.
Summary Table
| Company Name | Robert Dyas |
| Is return possible? | Yes |
| In which case a full refund is possible | In case of faulty and damaged product |
| Return Mode | Store return, By Post and International Return |
| Return charge | Borne by the Customer |
| Is your delivery refundable? | Yes(In some cases) |
Himadri is a travel enthusiast who loves exploring different parts of the world. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking.