Space NK Return Policy

Space NK is a UK-based retailer of personal care and beauty products. The company was founded in 1991 and opened its first store in 1993 at Convent Garden.

Space NK has become a global brand now, with new stores opening in the US and Canada. Not only that, Space NK directly delivers its products internationally. 

Due to the huge shipment volume, it’s pretty standard for them to get hundreds of return or exchange requests each day. Because of this, they have created a sound return and refund policy.

In this article, we will look at Space NK Return and Refund Policy. After reading this article, you will know whether you are eligible for a full refund or not.

What is Space NK Return Policy?

Space NK started a guarantee program known as “Space NK’s 100% satisfaction guarantee“. Let’s have a look at the significant points of this program. 

• Any unopened product can be returned, refunded, or exchanged within 28 days from the date of purchase. You should have purchase proof with you.
• If you have opened or used your Space NK product and are not satisfied with it, you can exchange it within 28 days from the date of purchase. You should have proof of purchase with you.
• Space NK’s 100% satisfaction guarantee is only for UK residents only. If the order is shipped outside of the UK, this policy becomes void. Rules are a bit different for international orders.
• In the case of electrical products, the warranty lies with the brand only. So you should contact the brand only.
• You also have the right to cancel. You can cancel your product within 14 days from the date of receipt of the goods. You need to inform Space NK through writing and return the product in unused and unopened condition.
• For its UK customer base, Space NK provided two return options. Either you can return your product directly to the Space NK store or return it through the post.

Return Methodology.

Return Method	Important Points	Return Procedure
In-Store return	Must have proof of purchase with you.The item should have original packaging and labeling. All store returns are based on manager discretion.You can return it within 28 days from the date of purchase.	Take your item with you to the store from where you have purchased it.
By Post return(For UK residents only)	Always include your invoice with your parcel.The product should be in new and unused condition. The product should have original packaging and labeling.Space NK will not take any responsibility if you send your product with any other service than Space NK designated return service and your product is lost during transit.You should return your product within 28 days from the date of purchase. The company can deny it in case your return request looks suspicious to them.Once your return is received, it will take 14 working days to be processed.	You need to make a Royal mail return label first. To create one, click here.After you fill-up the form, you will get a barcode on your email. You can print out that barcode and paste it over your parcel, or you can show it to a local post office or Royal mail point.Make sure that you packed your parcel correctly, and the products inside it are tightly secured.Keep your postage slip with you. You can track your package here.
International return	All tags and packaging must be intact.The product must be in new and unused condition.Always have the proof of postage with you.You need to pay to ship your return product back to the Space Nk warehouse. However, if your product is faulty, your cost will be reimbursed.If you refuse your delivery or change your mind, you need to pay for the delivery charge, taxes, duties, and the cost of returning the order.If your item is faulty, your postal charge will be reimbursed.If your package items are lost in transit, they will not be refunded. So keep your post slip with you all the time.	Pack your products correctly in the parcel.Complete the return details on your delivery note.Place your completed return form inside the package.Take your package that you intend to return to your nearest post office and post it to the address it below, Space NK Limited, Returns Department, Units 5 & 10 Telford Way, East Acton,London, W3 7XS

What is the Space NK Refund Policy?

Let’s talk about Space NK Refund policy. 

• You can get a refund on your unopened and unused product within 28 days from the date of purchase.
• After your refund has been processed, it can take a maximum of 5 days to be shown in your account.
• If your product is faulty or wrong, Space NK will also reimburse your shipping cost.
• Most of the time, refunds will be provided in the original form of payment.
• If you cancel your product, you are eligible for a full refund. You can cancel your product within 14 days from the date of purchase.
• If your package is lost in transit, it will not be refunded.
• No refund will be provided for used items. You can only exchange them within 28 days from the date of purchase.

Refund Eligibility.

Reason for Refund	Will you get a Refund?
Your products are faulty	Yes
You cancel your product within 14 days	Yes
Wrong products delivered	Yes
If the product is opened or used	No
If you return your product after twenty-eight days of receipt,	No
If you return your product within twenty-eight days of receipt	Yes

Summary Table

Company Name	Space NK
Is return possible?	Yes
In which case a full refund is possible	In case of faulty and damaged product
Return Mode	Store return, By Post and International Return
Return charge	Depends on courier service
Is your delivery refundable?	Yes (In some cases)