Tower London Returns Policy

Founded in 1980, the TOWER LONDON has grown into London’s premier indie footwear retailer, whilst still remaining at their core the same family-run business that opened its doors to North London back in the 80s.

Known for stocking a curated edit of footwear brands, this store is quite popular for its high-quality footwear across London. As it ships to a large customer base, they get a lot many returns and refund requests each day.

To make returns easy, they have created the Tower London Returns Policy. Here is what the policy is all about.

What is the Tower London Returns Policy?

FREE RETURNS & EXCHANGES

At TOWER London, they want you to be happy with your purchases and confident that you’ve found the perfect Item(s). If a return is necessary, they can accept returns within 30 days from the day goods were received for an exchange or a refund.

FREE UK RETURNS FOR TOWER ACCOUNT HOLDERS

UK customers can use our TRACKED UK RETURNS LABEL to send back items for exchange or refund.

If you have an account with them, returns are completely FREE. Customers who do not have a TOWER London account will be charged £3 for using the return label and it will be deducted from your refund. Exchanges are FREE.

If you need to return an item, simply click the link below and follow the instructions.

1. Complete your returns/exchange form and place it inside the inner packaging. 
2. Print shipping label and double-box or re-wrap box to avoid damage.
3. Once item(s) are received, they will send you a notification email when your refund has been processed.

TERMS

Provided that you return your item(s) within the Terms & Conditions, they will refund your payment or replace/exchange the item(s). Refunds are processed within 7-10 working days of receipt of the returned item(s).

Please note: If you have ordered the wrong item/size or simply had a change of heart, all items must be returned in the original box, unworn and suitable for resale. Accessories are not returnable if the packaging is damaged, seal broken or the item has been used, due to hygiene reasons. 

They will reject any returned footwear/accessory that are not in a suitable condition for re-sale.

CLICK & COLLECT

Click and Collect orders can be returned to any TOWER London store for a refund or exchange. 

Simply complete the returns form enclosed in your order and bring it with your items to your nearest TOWER London store.

Exchanges can be processed in store. Bring the desired item to the store with the order invoice. 

Please note: that items purchased in our stores are subject to our separate store returns policy.

EU RETURNS

EU customers can use their EU RETURNS LABEL to send back items for an exchange or refund.

If you need to return an item, simply click the link below and follow the instructions.

1. Complete your returns/exchange form and place it inside the inner packaging. 
2. Print shipping label and double-box or re-wrap box to avoid damage.
3. Once item(s) are received, they will send you a notification email when your refund has been processed.

USA RETURNS

US and Canada customers can send the items back to them free an exchange or refund. Contact our customer services team on customer-services@tower-london.com to get your free returns label and follow the instructions below.

1. Complete your returns/exchange form and place it inside the inner packaging. 
2. Print shipping label and double-box or re-wrap box to avoid damage.
3. Once item(s) are received, they will send you a notification email when your refund has been processed.

Please keep your Proof of Posting receipt until your exchange or refund is confirmed as completed.

FAULTY OR DEFECTIVE ITEMS

If you have received faulty or defective goods, don’t worry. Simply get in touch with them to report the problem. Email one of their dedicated customer service advisors at customer-services@tower-london.com. Their team will be happy to help you resolve the issue and provide you with further instructions.

If the item is found to be defective due to a manufacturing fault they will process a full refund if required.

Refund Eligibility

Reason for Refund	Will you get a Refund?
Your products are faulty	Yes
Products are of the wrong size	Yes
Wrong products delivered	Yes
If you return your product after Thirty days of product delivery	No
If you return your product within Thirty days of product delivery	Yes

Summary Table

Company Name	Tower London
Is return possible?	Yes
In which case a full refund is possible	In case of faulty and damaged product
Return Mode	Store return, By Post and International Return
Return charge	Borne by the Company for UK Returns
Is your delivery refundable?	Yes(In some cases)

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